Lower support costs
Enterprise M365 adoption and change program that reduced support demand and operating cost.
INSIGHT · LEADERSHIP · EXECUTION
Technology keeps changing.
The hard part of transformation doesn't.
I help executives turn technology-driven transformation into measurable operating results. The work sits where strategy meets how people work, how organizations operate and how outcomes get measured.
more than 25 years in technology · 17 years at Microsoft · Founder & Principal, Transnova.ai · Ivey EMBA candidate
Transformation has to show up in the numbers.
Across commercial, service-delivery, product and adoption roles, the test has been consistent: did the operating result actually move?
Shorter service-resolution cycle
Global service-delivery transformation that moved a core resolution-cycle measure from 13 days to 6.4 days.
National target attainment
Transformation-led commercial role that exceeded the national revenue target.
Americas launch target attainment
Worldwide offering launch that exceeded its target in the Americas.
BOARD & EXECUTIVE ADVISORY
Judgment for the decisions that sit above the implementation.
I work with senior leadership teams on technology-driven transformation, AI governance, operating-model change and value realization. I also bring that experience to board-level discussions and am open to select board advisory and director opportunities.
Board advisory
Independent perspective on transformation choices, AI governance, operating-model risk, investment priorities and whether the expected business value is actually being created.
Board & executive briefings
Focused sessions for boards and leadership teams that need a practical view of AI, transformation economics, governance and the implications for how work is designed.
Board director roles
I’m open to select director opportunities where technology transformation, operating-model change, commercial execution and enterprise AI experience add value to the board.
Need hands-on transformation delivery?
For workflow redesign, diagnostics and organizational implementation, work with Transnova.ai.
Explore Transnova.ai ↗
Speaking
Upcoming speaking.
Selected upcoming conversations on transformation, AI and how technology changes business results.
Global Digital Transformation & Customer Experience Summit
“Beyond the CX Demo: Making AI in Customer Experience Actually Move the Business.”
TRUNORTH AIAMERICAS
GLOBAL LEADERSHIP SUMMIT
Americas · Leadership Summit
Invite-only, highly curated cohort of AI leaders defining how AI will be built, governed, and deployed at scale across the Americas.
DateFeb 24, 2027 – Feb 25, 2027
LocationThe St. Regis Mexico City
0102
Experience
Different technology cycles.
The same transformation work.
The technology has changed repeatedly. The leadership questions have not.
Technical foundation
Build capability, not dependency.
Deep technical roles built the discipline to distinguish what technology can do from what an organization is ready to absorb.
Commercial transformation
Prove a model, then scale it.
Pre-sales and go-to-market leadership connected technical change to revenue, customer outcomes and repeatable operating models.
Global operating model
Standardize what works.
Large service-delivery transformations required alignment across regions, functions, measures and decision rights.
Product & adoption
Make new technology stick.
Product-facing and adoption roles reinforced the same lesson: deployment is not the same thing as behavior change or business value.
Now
Apply the same discipline to AI.
AI is the current technology cycle. The work remains redesigning workflows, operating models, governance and measures so change survives contact with the business.
About
I’ve spent my career navigating technology-driven change.
I’ve worked in technology for more than 25 years, including 17 years at Microsoft across technical, pre-sales, global program, service-delivery and product-facing leadership roles. Today I advise leaders through Transnova.ai while completing an Executive MBA at Ivey.
The point of view behind this site is simple: technology changes faster than organizations do. The advantage comes from redesigning the work, the operating model and the measures together.
17 yearsMicrosoft
2027Ivey Executive MBA candidate
2026MIT Professional Education · Digital Transformation in the AI Age (Completed)
2015Prosci change management
2011Microsoft Certified Master · Directory Services
Start here
Bring me the messy problem.
Choose the path that matches why you’re here.
Advisory
Discuss a transformation
For executive teams working through operating-model, workflow, governance or value-capture questions.
Start at Transnova.ai ↗ SpeakingInvite me to speak
Keynotes, fireside conversations, panels, executive sessions and workshops.
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